What do I do if my Playaway locks up?
Like any good storyteller, sometimes the Playaway just needs a moment to catch its breath. First, turn it on and off. If that doesn’t solve the problem, remove and reinsert the battery.
My Playaway will not turn on. What should I do?
First, we recommend inserting a fresh battery.
Customer Service at (877) 893-0808 x120.
Tips + Tricks
The following are a few shortcuts that you can use for better Playaway usability:

Erase all bookmarks: While Playaway is in an unpaused state, press EQ+SP+FWD+REV.
Complete Reset: (back to the start of the Playaway, erase all bookmarks, erase last volume setting): While Playaway is in a paused state, press SP+REV.