FAQs

What is my User ID?

Your User ID is the barcode on the back of your library card. Do not include spaces.

What is my PIN number?

Your PIN number is the number that was given to you when you received your library card. If you do not have it, please come to the library to acquire a new one. Your PIN will not be given out over the telephone.

How many times may I renew an item?

Items may be renewed twice.

Why won’t my item renew?

If your item won’t renew, it could be because there is a hold on that item, your late fees total $5.00 or more, or you have reached your renewal limit.

View your account online
Click here to connect to your on-line account

In My Account, information about current library transactions can be viewed, a personal identification number (PIN) can be changed, the address the library has on file for you can be changed, or checked-out materials can be renewed.

Every authorized library user has a user record, which identifies the user and contains information about the user’s circulation activity. iBistro references a user record based on the entered User ID. Each user record also contains a personal identification number (PIN) which ensures that library activity is confidential.

If you haven’t already logged in, you may be prompted to log in to iBistro when you attempt to change information in My Account. This login is only valid for the duration of the current transaction.

Submit a hold request
Place hold on our iBistro System

Sometimes materials that you need are not immediately available because others have them checked out, or the library does not include the item in its holdings. iBistro includes several ways of communicating your needs to the library.

Placing a hold online for an item that is checked out to another patron

Patrons are placed on the hold list on a first come basis based on your user category.

Here is the order of categories:

1. City
2. County
3. State
4. TLC
5. Out of State

So a city patron will have priority over a County user.